Shipping policy

1. New Zealand Shipping

We ship throughout New Zealand, including rural addresses. Please note that we cannot ship to PO Boxes — a physical delivery address is required.

Delivery Timeframes

  • Standard NZ delivery: 1–3 working days
  • Rural delivery: May take an additional 1–2 days
  • Dangerous goods or oversized freight: May require specialised handling and take 3–7 working days

Delivery timeframes are estimates provided by our freight partners and may vary based on location, weather, or courier network delays.

Shipping Costs

Shipping is calculated at checkout based on the size, weight, and destination of your order. We use the GoSweetSpot courier platform to select the most reliable and cost-effective delivery option for each shipment. Some items may require specialised freight due to size or value — if additional charges apply, we will contact you before dispatch.

2. International Shipping

We ship internationally using a range of trusted carriers.

Because overseas freight varies widely by weight, size, and destination, international shipping is quoted on request. We will provide the most cost-effective and reliable option available at the time.

3. Click & Collect

If you prefer to collect your order, please contact us to arrange a pickup time. We'll confirm when your order is ready for collection.

4. Order Processing & Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details. You can follow your parcel's progress online via the courier's tracking portal.

5. Delayed or Missing Orders

If your order hasn't arrived within the expected timeframe, please contact us. We will follow up with the courier or freight provider immediately and keep you updated until the issue is resolved.

6. Damaged or Faulty Deliveries

If your item arrives damaged, faulty, or incorrect, please contact us as soon as possible.

To help us resolve the issue quickly:

  • Retain the original packaging as courier companies will require the damaged goods to be sighted — we will coordinate this with you.
  • Send us photos of the item and packaging so we can liaise with the courier company and organise a replacement or refund promptly.

7. Returns

We accept returns on unused, unopened items within 14 days of delivery. Items must be in original condition and packaging.

Custom-made or special-order items may not be eligible for return.

How to Request a Return

Contact us with:

  • Your order number
  • The reason for return

We will provide instructions and a return address. Return shipping costs are the responsibility of the customer unless the item is faulty.

8. Changing or Cancelling an Order

If your order has not yet shipped, we can usually make changes or cancel it. Please contact us as soon as possible and we'll do our best to assist.

9. Payment Methods

We accept major credit/debit cards, bank transfer, and other secure payment options available at checkout.

Contact Us

Email: office@culemarine.co.nz
Phone: 09 835 9706
Address: 2 Southgate Place, Henderson, Auckland