Privacy policy

Last updated: 17 August 2026

Cule Marine Ltd (“we”, “our”, “us”) complies with the New Zealand Privacy Act 2020 when collecting, using, storing, and protecting personal information. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the rights you have under New Zealand law.

This policy does not limit your rights under the Privacy Act. For more information, visit www.privacy.org.nz.

  1. Information we collect
    We collect personal information from you when you interact with our website, place an order, or contact us. This includes:
    • Name
    • Contact information
    • Delivery and billing details
    • Purchase and transaction history
    • Computer or network information (IP address, device type, browser)
    • Interactions with us (emails, forms, support requests)
  2. How we collect personal information
    We collect information when you:
    • Place an order through our website
    • Contact us by email, phone, or online form
    • Request technical support or warranty assistance
    • Use our website (cookies and analytics)
    • Subscribe to updates or marketing
    • Engage with us on social media
    We may also collect information from third-party service providers (e.g. payment processors, freight partners) where necessary to complete your order.
  3. Why we collect personal information
    We collect personal information to operate our business and provide our products and services, including to:
    • Process and deliver orders
    • Respond to enquiries and provide customer support
    • Manage warranties, returns, and technical assistance
    • Reconcile payments and maintain accurate accounts
    • Improve our website and customer experience
    • Send marketing communications (only with consent)
    • Meet legal and regulatory obligations
  4. Who we share your information with
    We only share personal information where necessary to operate our business. This may include:
    • Freight and courier companies
    • Payment processors (e.g., Shopify Payments, PayPal)
    • IT, website, and analytics providers
    • Accounting and reconciliation services
    • Regulatory authorities where required by law
    • Any person authorised by you
    Some service providers may store data overseas (e.g., Shopify’s servers in Canada/USA). We take reasonable steps to ensure these providers meet New Zealand privacy standards.

    We do not sell personal information.
  5. Protecting your personal information
    We take reasonable steps to keep your information safe from loss, unauthorised access, misuse, or disclosure. This includes:
    • Secure hosting and encrypted payment processing
    • Access restricted to staff who require it for their role
    • Regular system updates and security reviews
    • Protection against accidental loss or public exposure
  6. Accessing and correcting your information
    You have the right to:
    • Request access to any personal information we hold about you
    • Request correction of any inaccurate information
    If you wish to exercise these rights, contact us at:

    office@culemarine.co.nz
    09 835 9706

    2 Southgate Place, Henderson, Auckland

    We may require proof of identity before releasing or updating information.
  7. Cookies and website analytics
    We use cookies and analytics tools to understand website performance and improve user experience. Cookies may collect information such as IP address, browser type, and pages visited.

    You may disable cookies in your browser settings, although some website features may not function correctly.
  8. Marketing communications
    We only send marketing emails with your consent. You can unsubscribe at any time using the link in our emails.
  9. Data retention
    We retain personal information only as long as necessary to fulfil the purpose it was collected, or as required by law. After that, it is securely deleted or anonymised.
  10. Complaints or concerns
    If you have concerns about your privacy, please contact us first. If we cannot resolve your concern, you may contact the Office of the Privacy Commissioner.