Refund policy

Last updated: 17 August 2026

At Cule Marine Ltd, we stand behind the quality of our products and aim to make every purchase a confident one. This policy explains how returns, refunds, and warranties work under both our store terms and the New Zealand Consumer Guarantees Act (CGA).

This policy does not limit your rights under New Zealand law.

1. Returns Policy

Change of Mind Returns

We accept returns on unused, unopened items within 14 days of delivery. To be eligible for a return, items must be:

in original packaging
unused and in resalable condition
accompanied by proof of purchase

Custom-made, cut-to-size or special-order items (e.g., custom hatches, blinds, or bespoke hardware) are not eligible for change-of-mind returns.

Return shipping costs are the responsibility of the customer unless the item is faulty.

Faulty or Damaged Items

If your order arrives damaged, faulty, or incorrect, please contact us as soon as possible.

If the item arrives damaged, please retain the original packaging and send us photos. Most courier companies will wish to sight the damaged goods which we will arrange in liaison with you. In the meantime, we will organise a replacement or refund as quickly as possible in line with the CGA.

Examples of faults covered:

manufacturing defects
premature failure
damage during transit
incorrect item supplied

We will cover return freight for faulty or incorrect items.

How to Request a Return

To start a return, contact us with:

your order number
the item(s) you wish to return
the reason for return
photos if the item is damaged or faulty

Email: office@culemarine.co.nz
Phone: 09 835 9706
Address: 2 Southgate Place, Henderson, Auckland

We'll provide instructions and a return address.

2. Warranty Policy

Manufacturer Warranty

All products sold by Cule Marine Ltd are covered by the manufacturer's warranty, which varies by product. Warranty periods and conditions are stated on individual product pages where applicable.

Warranty covers defects in materials or workmanship. It does not cover:

misuse, incorrect installation, or accidental damage
normal wear and tear
corrosion caused by lack of maintenance
modifications or unauthorised repairs

For example:

Cule Hatches include a 5-year limited warranty on materials and workmanship.
Dometic Blinds include a 1-year warranty on materials and workmanship.

Your Rights Under the Consumer Guarantees Act (CGA)

All consumer purchases are protected by the CGA. This means you are entitled to goods that are:

of acceptable quality
fit for purpose
durable for a reasonable period
free from defects
as described

If a product fails to meet these guarantees, we will work with you to provide a repair, replacement, or refund, depending on the nature of the issue.

For business-to-business purchases, CGA protections may not apply if both parties agree to contract out of the Act.

Warranty Claims

To make a warranty claim, contact us with:

proof of purchase
a description of the issue
photos or video where helpful

We may request the item be returned for assessment. If the fault is confirmed, we will repair, replace, or refund the item according to the warranty terms and the CGA.

3. Refunds

Refunds are processed once returned items have been inspected and approved. Shipping charges are non-refundable unless the item is faulty or supplied incorrectly.

4. International Orders

International returns are accepted for faulty or incorrect items. Change-of-mind returns for international orders may be accepted, but return freight is the responsibility of the customer.

Warranty coverage applies internationally, but freight costs for returning items may vary.